How refunds work for our engagements.
This Refund Policy explains how refunds are handled for payments made to Zhultek (“Zhultek”, “we”, “us”, or “our”), based in Kingston, Jamaica. It forms part of our Terms & Conditions.
Zhultek provides custom software development services. Engagements typically begin with an upfront deposit and may be billed in milestones, as set out in the applicable quote or statement of work. Because our work is bespoke and resources are allocated specifically to your project, the following terms apply.
If you cancel an engagement before work on a paid phase has commenced, you may request a pro-rata refund of amounts paid for that not-yet-started work, less any non-refundable deposit and any costs already incurred on your behalf (for example, third-party services, licenses, or tools procured for the project).
To request a refund, email info@zhultek.com with your invoice number and the reason for the request. We will review eligible requests and respond within a reasonable time.
Approved refunds are issued to the original payment method via our payment processor, Stripe. Once processed, refunds typically take 5–10 business days to appear, depending on your card issuer or bank.
If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback without first contacting us may delay resolution and the delivery of services.
We may update this Refund Policy from time to time. Changes are effective when posted on this page with an updated “Last updated” date.
Questions about this Refund Policy can be sent to info@zhultek.com, Zhultek, Kingston, Jamaica.